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October 4, 2007 / lazybug

Inviting Dissent in Decision-Making

This quote is from the latest issue Harvard Business School’s Working Knowledge website. This phenomenon is prevalent in most of the businesses when it comes to decision-making. I’d go a step further and say that it’s applicable in our day-to-day life as well, as in the decisions made at homes where proverbial the hierarchy rules.

Challenges to the conventional wisdom can be upsetting to individuals and organizations alike, and for that reason are often suppressed or discouraged. “Don’t rock the boat” and “You get along by going along” seem crude and outdated workplace mantras when contrasted with the sophistication of modern business, yet they are still considered sound advice.
[…]
History shows that the best and the brightest–the smartest guys in the room–often make mistakes because they won’t listen to what they falsely believe is not worth hearing. Shutting out voices that might say otherwise can be risky. Decisions are seldom better for silence, and overcoming that is a key task for the leader of any organization.

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One Comment

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  1. vinay / Oct 4 2007 8:25 am

    Good one. But did the issue give the reasons for these smart guys not open to new ideas and suggestions?

    I believe the management schools have their part to play given the type of education and environment they provide to the students.

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